Frequently Asked questions
Frequently Asked Questions about Michelonian Web Hosting

How long will it take to setup my web hosting account?

All new accounts are setup within 24 hours, often within a few minutes. Once we have verified your payment and domain information you will receive a welcome email containing your username, password and everything you need to get started.

Do you provide a shared SSL Certificate on the server?

Yes, every Michelonian server has it's own SSL certificate installed, saving you the cost of buying your own (normally about US$79). To use the shared SSL all you have to do is point your visitors to https://your.servername.com/~username/ Please see your welcome email for your server and username.

What nameservers should I set my domain to?

The nameservers (DNS) for Michelonian web hosting are normally  ns20.host-care.com and  ns21.host-care.com - The DNS for your domain will be confirmed in the welcome email.   You will also be provided with an up to date ip address fo the name servers.

Please note it can still take 24-48 hours after you set the nameservers for your domain name to 'propagate' (register around the Internet) and become fully active, there is nothing we can do about this, it's just the way the Internet works.

How to I login to my control panel?

The Control Panel (cPanel) is used to configure the features of your Michelonian hosting account, to log into your cPanel you can use either the IP address or your domain name followed by :2082, for example:

http://12.34.56.789:2082 or http://www.yourdomain.com:2082 (after DNS propagates)
Username: See welcome email
Password: See welcome email

Use the IP address if your DNS has not resolved to this server yet.
The http:// must be present in the address to access port :2082  

If you need help with cPanel consider looking at this file.   You will find it here.       

I am having problems getting the email account to function?

It is suggested that that you use the SMTP mail setting of your ISP outbound account and that you use the mail.michelonia.com as the POP3 outbound account setting

SUGGESTED EMAIL SETTINGS
Incoming Mail (POP3):                   mail.yourdomain.com
Outgoing Mail *(SMTP):                 mail.yourdomain.com or the SMTP server of your ISP
Account Name**:                         name@yourdomain.com
Password**:                                mail password
Ensure"My server requires authentication" is checked and that you input your mail Account Name and Password.
*We recommend using the SMTP of your ISP for best performance.
**The mail Account Name and Password is set by you in the Email management section of the Control Panel.

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